This message indicates that there is a problem with communication between the security system equipment located in your home and your security company’s monitoring center. Your security system keypad may sound an alert and/or display a message such as “phone line fault”, “failure to communicate”, or similar language. If you have confirmed that the “low battery” indicator is due to a low battery at the main panel (not a low battery at the wireless transmitter), simply remove the system battery by disconnecting the red and black lead wires (in any order) and take the battery to your security company’s local office for replacement. If your home security system keypad indicates “low battery”, first contact your security company’s monitoring center, and to have them place your system in test mode before you change the battery. Call your security monitoring company customer service center and ask to schedule an in-home service call to have your system inspected. If the outlet DOES have power, then the transformer may not be operating.

If the electrical outlet DOES NOT have power coming through it, then it’s recommended that you check to see if the breaker has flipped. If the transformer is properly plugged in and its wires are connected and in good condition, next unplug the transformer, then plug in another electrical device to see if it’s the outlet shorting out or your device. If it is securely plugged in, then examine the wiring for the transformer to confirm that all wires are well connected and in good condition. If your security system keypad indicates that power has been lost, but it does not appear that there has been a power outage in your home, take these steps to ensure proper functioning of your system.Ĭall you security company and request to put your system in test mode so they can check its status.įind the transformer that powers your security system, located where your security system’s control panel is installed.Ĭheck to confirm that the transformer is plugged in. This article goes through a few basic ideas you can try to troubleshoot your system on your own. A crucial part of maintaining your home’s security is keeping an eye on the overall status of your hardware, and have an action plan if a piece of your system starts to malfunction.

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